Clinic Lead-Medical Assistant |
| Location: | Vancouver, WA |
| Exempt/Non-Exempt: | Non-Exempt |
| Benefits: | Full time level |
| Employment Type: | Full Time |
| Department: | Dermatology-SC |
| Description: | The Clinic Lead medical assistant will be the Epic super user and must be able to execute on day-to- day workflows as communicated and coached by the Clinic Manager. It is expected that the majority of the Clinic Lead�s daily work will be related to direct patient care.
Facilitates daily operations and responsibilities of the �patient flow� within each assigned area.
� Act as the first level, �go to person� for the providers and staff regarding troubleshooting issues.
� Assist manager with provider schedules, coordinating vacation requests and ill calls to ensure appropriate clinic coverage. Assist manager with gathering and review of time cards.
� Provide first level support as a patient services liaison to research issues surrounding complaints, billing, registration, and then communicating findings to manager.
� Ensure smooth office operations which support teamwork, and generate a positive attitude between front and back office staff.
� Attend regular EHR training sessions and distribute new information to providers and staff through individual trainings and communications.
� Maintain efficient levels of medical and office supplies.
� Clearly communicate and monitor any new processes to the department/unit.
� Provide on-going useful, objective, and constructive input to employee hiring and performance appraisals.
� Facilitating the orientation of new and on-call staff.
� Monitors and assigns the bank distribution within functional areas.
This job description reflects management's assignment of essential functions; it does not prescribe or restrict the tasks that may be assigned.
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| Qualifications: | An experienced, successful Medical Assistant able to obtain the HCA certification from WA State.
� Ability to successfully become a core-trainer and super user of EHR.
� Superior communication skills and interpersonal skills set.
� Ability to communicate with all levels of clinical staff and providers regarding use of EHR, department specific skills, orders, medications, referrals, documentation, and short-cuts, and illustrate ease of use of EHR for all users.
� Ability to communicate with EHR technical support to make recommendations on improvements or streamline processes in regard to EHR.
� Ability to execute on daily job duties with an understanding of issues that need to be executed to the Clinic Manager.
� First-line problem solving skills with the ability to listen, understand, and solve or escalate provider issues before they become more serious.
� Basic understanding of Human Resource laws and Clinic policies to increase staff satisfaction and productivity levels.
� Ability to always demonstrate the highest level of performance and behavior standards.
� Ability to be honest and straightforward, dealing with issues fairly and consistently.
� Ability to be supportive and acknowledge individuality.
� Ability to be a team player. Support and assist team members. Be available to help, and learn from the team. Keep an open mind to feedback, and earn trust of staff and providers.
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